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Can be found by searching “my IP” via Bing or Google.

The router’s IP (your public IP address).

Get the IPv4 address of the network configuration with an “Operational” status.

The PC’s internal IP address: “Settings” > “Network & Internet” > “Status” > “View your network properties”.

The specific steps for your router should be available online.Įnsure you have the following before mapping the port: Note: This is an outline steps will differ slightly from router to router. How to Fix Remote Desktop Connection Not Working From Outside Network?įor a successful remote desktop connection from outside the network, ensure the port is mapped.

Select “Action” > “Scan for hardware changes” to update the changes.

Uninstall the following by right-clicking it >” Uninstall Device” > “Uninstall:”.

In “Device Manager” expand “Network adapters.”.

Press Windows + R to access the Run command.

If you’re not able to connect to a remote desktop via VPN, try the following:

How to Fix Remote Desktop Connection Not Working Through VPN?

Under the network name, ensure it reads “Private Network.”.

Navigate to “Control Panel” > “Network & Internet” > “Network and Sharing Center.”.

Uncheck “Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended)”.

Go to the “Remote” tab in “System Properties,” select “Allow remote connections to this computer.”.

Select “Remote Settings” from the System window.

To check a computer is accepting remote desktop requests from other network computers, do the following:

For devices on wireless networks: ensure your PC’s wireless connection is switched on.

For wired networks: ensure the ethernet cable is plugged into your network adapter properly.

For home networks: ensure your router is switched on.

If you receive “There’s a problem with the network” error message, make sure your network adapter is working and try:.

If you receive “The remote PC can’t be found” error message then ensure you have entered the correct PC name for the remote PC, or you try entering its IP address.